Shipping Policy

(Dated: December 29, 2023)

Returns & Refunds: We value your satisfaction, but please note that we do not offer returns or refunds once an order is placed. Ensure to review your order carefully before confirming your purchase.
Shipping Address Changes: If you need to change the shipping address, please send a request to pg@mohitlakhani.com within 48 hours of your order placement, provided the order has not yet been dispatched. We will confirm the change and update you accordingly.
Shipping Fee: The shipping fee is included in the total cost of the product. There are no additional shipping charges applied to your order, providing a transparent and straightforward pricing structure.
Order Dispatch and Tracking: Once your order is dispatched, you will receive a confirmation email containing the courier tracking number. You can use this number to track your shipment's progress to your doorstep.
Additional Charges for Add-ons: Please note that purchasing add-ons such as frames and glass may incur additional shipping charges due to the increased weight of the package. These fees will be calculated and communicated before the finalization of your order.

Delivery Timelines:
Domestic Orders: Take 7-10 Working Days (Within India)

International Orders: Take 15-20 Working Days
We understand that the shipping process, especially international shipping, involves various factors, including customs clearance. To help you understand our practices and what to expect, we've outlined our key policies below:

Customs Duties and Responsibilities: We want to make sure you're fully informed about the customs process:

Customs Duties and Fees: Shipments crossing international borders are subject to customs duties, taxes, and fees set by the destination country. As the recipient, you are responsible for all such charges that may apply. These fees must be paid to release your order from customs.
Documentation: We will provide all required documentation to help clear your items through customs. However, the customs process is governed by local laws and the decisions are made by customs officials, therefore we suggest you to familiarize yourself with your country's customs policies and charges. This can help you avoid unexpected fees and delays.

Addressing Undelivered Shipments

Despite our best efforts and those of our shipping partners, there may be times when a shipment doesn't arrive as expected. In such cases:

Reporting an Issue: If your order hasn't arrived within the expected timeframe, please contact us immediately. We ask that you report undelivered shipments within [7 DAYS] from the expected delivery date so we can investigate promptly.
Investigation Process: We will work closely with our shipping partners to determine the whereabouts of your order. Depending on the outcome, we may offer a refund or resend your items.
Our Promise: We are committed to ensuring your satisfaction and will do our utmost to resolve shipping issues swiftly.

Dedicated Customer Support

Your peace of mind is our top priority. Should you have any questions or concerns regarding shipping, customs, or your order's status:

Reach Out: Our customer support team is here to help. You can email us at support@mohitlakhani.com for assistance.
Support Hours: We are available [9 AM to 6PM IST], ready to answer your queries and address any concerns.
Commitment to You: We are dedicated to providing you with timely, empathetic support throughout the shipping and delivery process.

Please read our shipping policy carefully to understand the processes and terms. We are committed to providing you with a smooth and pleasant shopping experience. If you have any questions or need further assistance, feel free to contact us.